Warranty Applicable Scope:

This warranty applies to all Create products and warrants them to be free from defects in workmanship, under normal use and service, for the defined period of time from the date of purchase by the first end-user.

Under this warranty, Create will repair or replace, at its option, any unit that fails to perform according to Create’s published specifications during the warranty period.

Warranty Non-Applicable Scope:

This warranty will not be provided in case of the following circumstances:

1.   Software or damage to the product caused by modification, alteration, misapplication, misuse of, or physical abuse to the product;

2.   Damage caused by product repairing by anyone other than an Authorized Create Service Center;

3.   Any consumable or equivalent (e.g. cables,power supply, batteries … etc). The consumable items, such as batteries and cable, carry a 90 day warranty from time of purchase.

This warranty also excludes any damage to the product caused by circumstances outside of Create's control, including but not limited to lightning or fluctuation in electrical power.

How to Get Create’s Warranty Service

Should the product prove to be defective within the warranty period, please return the product, as described in the RMA procedures that follow, and Create will, at its promise, repair or replace the product, to whatever extent Create deems necessary to restore the product to proper operating condition, without any charge to you.

If you purchased the product from an Authorized Create distributor, please contact the distributor with the device’s model number and serial number. Your distributor will contact Create, on your behalf,to arrange for the device to be serviced.